Client Resources
Supporting Patients, Caregivers, Case Managers & Partner Facilities
Camille Care Solutions is committed to providing clear, accessible information to help you prepare for services, submit requests, and understand our standards of care. This page centralizes all essential resources for both divisions: Ambulette Transportation Services and Medical Supplies & Equipment.
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Frequently Asked Questions
AMBULETTE SERVICE FAQs
Who qualifies for ambulette transportation?
Ambulette services are available to individuals who require wheelchair, stretcher, or assisted mobility transportation and cannot safely travel by traditional means.
What mobility devices do you support?
We transport standard wheelchairs, power chairs, bariatric chairs, and stretcher‑bound patients.
Do you accept insurance?
Medicaid and private‑pay options are available. Eligibility varies based on service type.
What areas do you serve?
Primary service areas include Jamaica, Laurelton, Southeast Queens, and surrounding boroughs.
How far in advance should transportation be scheduled?
We recommend scheduling at least 24–48 hours in advance. Same‑day requests may be accommodated based on availability.
How should caregivers prepare for pickup?
Ensure the patient is ready at the scheduled time, with all necessary documents, medications, and mobility equipment.
MEDICAL SUPPLIES FAQs
How do I request a quote?
Quotes can be submitted through our online form or by contacting our Medical Supplies Department.
What are your delivery timelines?
Most orders are delivered within 1–3 business days within our service area.
What payment methods do you accept?
We accept Medicaid (where applicable), facility billing, and private‑pay options.
What is your return policy?
Unused, unopened items may be returned within the specified warranty period. Certain medical devices may require manufacturer review.
Can facilities set up recurring orders?
Yes. We offer scheduled supply programs for clinics, nursing homes, and community health facilities.
Policies & Standards
Camille Care Solutions adheres to strict safety, quality, and compliance protocols:
Ambulette Safety Protocols
Routine vehicle inspections, securement procedures, and patient‑handling standards.
Driver & Attendant Training
All staff undergo certified mobility assistance and patient‑care training.
Vehicle Maintenance Standards
Regular servicing, sanitation, and equipment checks.
Medical Supply Quality Assurance
Products sourced from verified manufacturers with documented safety certifications.
Return & Warranty Policies
Clear guidelines for returns, replacements, and manufacturer warranties.
Operating Hours & Response Times
Transportation & Dispatch
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Monday–Saturday: 6:00 AM – 8:00 PM
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Average response time: 20–40 minutes for scheduled pickups
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Same‑day transport available based on capacity
Medical Supplies Department
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Monday–Friday: 9:00 AM – 6:00 PM
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Delivery windows: Varies
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Facility support available during business hours
Contact Channels
Ambulette Dispatch Line For scheduling, updates, and urgent transport needs.
Medical Supplies Department For orders, quotes, and product inquiries.
Facility Partnership Coordinator For clinics, nursing homes, and healthcare organizations.
General Email For all other inquiries: Contact Us
Forms & Documents
Access essential forms below:
Submit transportation details for patient pickup and drop‑off.
For clinics, nursing homes, and healthcare organizations seeking ongoing collaboration.
Outlines accepted coverage and billing procedures.
Provide item specifications, quantities, and delivery instructions.
Ensures secure handling of patient information.
Please make sure to download, complete, and sign the appropriate form before submitting it. Double-check that all required fields are filled out clearly and accurately to avoid delays in processing.
Service Area Map
We proudly provide coverage throughout Jamaica, Laurelton, Southeast Queens, and additional surrounding boroughs to ensure reliable access to essential medical transportation and supplies.